Terms and conditions
Order Confirmation
An order confirmation will be sent to the email address provided on the order. For questions about your order, please contact us at webshop@abbathemuseum.com and include the order number in your email. If you have not received any confirmation emails, please contact our Customer Support as soon as possible.
Delivery time
Orders are dispatched on a regular basis and in normal circumstances, Sweden domestic orders will arrive within two working days. Orders shipped outside of Sweden will be delivered within 2-7 business days. For more information regarding estimated delivery times based on your chosen delivery option, please see below.
When your order leaves our warehouse, you will receive an email with an order tracking link. If you do not receive the email, please check your spam folder or contact our Customer Support at webshop@abbathemuseum.com.
Please note that postal carrier delays are beyond the control of ABBA The Museum and we assume no responsibility for such delays.
Delivery Options
Sweden
PostNord Varubrev brevlåda: 1-2 days
DHL Service Point: 1-2 days
PostNord MyPack Collect Postombud: 1-2 days
Europe
DHL Parcell Connect: 3-6 days
UPS Pick Up Point: 3-6 days
World Economy (Including Europe)
UPS Home Delivery (Standard and Expedited): 2-6 days
PostNord International tracked letter: 2-6 days
World Express (Including Europe)
UPS Express: 1-2 days
Freight Options
Freight charges will be visible in your shopping basket throughout the checkout process and before you finalize your transaction.
Review our freight options to see which one best meets your needs.
Please keep in mind that you, as the customer, are responsible for all domestic VAT, import duties or fees, as well as other charges imposed by the country to which your order is being shipped. Please check your country's customs and import regulations.
Sweden
DHL Service Point - 79,00 SEK
PostNord MyPack Collect Ombud - 75,00 SEK
PostNord Varubrev brevlåda - 55,00 SEK
United Kingdom
Domestic national post tracked - 10,00 GBP
UPS Express - 22.00 GBP
UPS Homedelivery - 14,00 GBP
European Union (EU)
DHL Parcel Connect Service Point - 149,00 SEK
Domestic national post tracked - 115,00 SEK
UPS Access Point - 129,00 SEK
UPS Express - 189,00 SEK
Europe non EU
Domestic national post tracked - 130,00 SEK
UPS Express - 229,00 SEK
Japan
Domestic national post tracked - 2900 JPY
UPS Express - 3500 JPY
North America
Domestic national post tracked - 155,00 SEK
UPS Express - 229,00 SEK
Oceania
Domestic national post tracked - 215 SEK
UPS Express - 360 SEK
UPS Homedelivery 269 SEK
Rest of the world
UPS Homedelivery - 499,00 SEK
Method of payment
Our payment options are American Express, Maestro, Visa, or Mastercard.
SSL encryption is used to handle your payment card number and signature codes. Card numbers are not saved in our systems.
Taxes and Duties
In the European Union, all prices include VAT. All orders outside the European Union are sent out DDU (Delivery Duty Unpaid), which means that the prices displayed at the checkout exclude VAT, including Swedish VAT and local import/duty tariffs. This implies you may be charged VAT, import charges, and/or taxes by your local customs. Please note that you as the customer is responsible for all customs or any other charges imposed by the country to which the order is shipped. Please check your country's customs and import regulations.
Unfortunately, we are unable to provide an exact figure for your transaction because these taxes are imposed by your local customs and sent directly from the freight carrier. To determine the cost of your order, please contact your local freight company office.
ABBA The Museum is not liable for import duties or local taxes.
Claims and Damages
We make every effort to ensure that your order is complete and that all products ordered are sellable. If your shipment is incomplete or a product is damaged, please notify our Customer Support at webshop@abbathemuseum.com within 14 days of receipt.
For damaged items, please attach images of the damaged product. If the products are determined to be defective, we will issue a full refund. Damages caused by freight carrier should be reported immediately to the carrier. ABBA The Museum is not responsible for damages caused by the freight carrier.
For a missing item, we will examine our order fulfillment film to check if the order was shipped incompletely. In certain cases, an order may be sent in multiple shipments. If the order is determined to be incomplete, we will issue a full refund of the missing item.
Returns / Right of withdrawal
You may return any purchased products within 14 days of receiving them. Returns are permitted for unused products in their original packing, with labels intact. Products sent in protective packaging, such as Vinyl, CDs, DVDs, socks, and magnet sets, must remain intact in order to be resold. We cannot reimburse returned products that are missing the protective packaging or have been handled in such a way that they cannot be resold. We are unable to send back non approved returns so if you are unsure, please contact our Customer Support at webshop@abbathemuseum.com for further directions.
If you wish to return an item/order, you can notify us by sending a message via email to webshop@abbathemuseum.com, within the withdrawal period, and specify your order number and the item(s) you wish to return. You can also fill in and attach the Swedish Consumer Agency's standard form (available here or at Swedish Consumer Agency's web page) to your email. You cannot return an order simply by refusing to accept the order without notifying us. Feel free to contact us if you need assistance.
Returns are at the customers expense. Please include the original order number with the returned package. ABBA the Museum is not responsible for refunding paid duties, fees or taxes imposed by the country to which the order was sent.
Unclaimed deliveries
We retain the right to charge a fee of 200SEK for packages not claimed by the customer and returned to us. This charge helps to cover freight and handling charges.
Customer information and Cookies
When you visit our website or make a purchase in our web shop we may process personal data relating to you in accordance with our Privacy Policy as updated from time to time. For information on use of cookies, please refer to the Cookie Banner on our website.
Minimum age
To place an order, you must be at least 18 years old and be legally eligible to enter binding contracts, or have permission from a legal guardian. We reserve the right to terminate your order or your access to the website immediately if we discover that you are under the age of 18 years.
Errors or inaccuracies
We make every attempt to present recent, accurate and reliable information on our website at all times. However, sometimes errors can occur, such as typographical, incomplete or wrong data or wrong colours. In addition, we cannot guarantee that a photograph depicts the product exactly. We make every attempt to accurately represent each product; nevertheless, if there are any discrepancies between the product image and the actual item, you may return it in accordance with our return policy.
We reserve the right to amend or update product information at any time, without prior notice. ABBA The Museum reserves the right to refuse or cancel any orders placed on products listed at an incorrect price.
Copyright
All photographs, texts and other material on ABBA The Museum Webshop are protected by international copyright law and may not be reproduced under any circumstances without written consent of ABBA The Museum.
