At ABBA The Museum we ship orders on a continual basis and in normal circumstances your order within Sweden will be delivered within 5 working days. Orders outside of Sweden can be delivered within 5-8 working days. ABBA The Museum can not take responsibility for delays caused by postal carriers.
You will be able to see the freight charges in your shopping cart at the time of check out and before you confirm your order. Domestic freight charge is SEK 69, non-domestic freight is SEK 169 and Australia & New Zealand SEK 369. Please note that you as a customer is responsible for all customs or any other charges imposed by the country to which the order is shipped. Please check out specific customs or import rules for your country.
We retain the right to debit your account with a minimum of 350 SEK for packages not claimed by you as the customer and returned to us. This charge helps to cover freight and handling charges.
Claims and damages
We control all goods before shipment, but should an item be defect, you should contact us within 14 days after delivery. Damages due to freight should be reported directly to your postal carrier. This also includes orders lost by the postal carriers or items missing from your order. We do not replace damaged packaging or wrapping. This does not include if you ordered wrong item or want to change the size or the colour of your ordered item. If so, please check Returns and exchanges.
Returns and exchanges
Domestic buyers, people living within Sweden can return or exchange the purchase within 30 days of receiving the package. Orders made inside the European Union can be returned within 14 days . Please note that you cannot return or exchange merchandise on sale. Returns or exchanges will only be accepted for unused merchandise with unbroken packaging, including labels, bags and accessories. You will need to contact us before returning any merchandise to obtain a return number. Both the order number and return number must be included in the returned package. Return shipments are the sole responsibility of the customer. The customer is responsible for all costs, regulations and arrangements. ABBA The Museum cannot refund customs or any other charges added by the country in which the merchandise has been shipped.