Q: How long is the delivery time?
A: In normal circumstances your order within Sweden will be delivered within 3-5 working days. Orders outside of Sweden can be delivered within 5-7 working days.
Q: Can I track my order?
A: When your order is sent from our warehouse you will receive an email with a tracking link. Check your spam folder in case you haven’t received it yet.
Q: I try to place my order but it keeps getting cancelled?
A: You can only order within your country.
A: Your card could be blocked from online purchase, in that case contact your bank and they will help you.
A: Please try different web browsers.
Q: Is sustainability important for ABBA the Museum Webshop?
A: It’s important to know the ecological footprint. We put the environment first in every step of the process; it's not just our t-shirts that are ecological green,our packaging are made of reusable and recyclable material.
Q: Why do I need to pay import fees and tax?
A: Outside of EU all customers need to pay domestic import- and tax fees. Different countries have different rules regarding this, please check your domestic rules and regulations. Import and tax fees is not anything ABBA the Museum is responsible for.
Q: What shipping methods do you use?
A: We ship with Post Nord and DHL for domestic orders, DHL and UPS within EU and UPS for all other international orders.
Q: I still haven’t received my ordered, how come?
A: One or more articles on your order can be out of stock and this can lead to a small delay. Please contact customer service (firstname.lastname@example.org) or chat with us if you haven’t received anything after the delivery period.
Q: What methods of payment do you accept?
A: We accept all major credit cards American Express, Diners Club, Discover, Maestro, Mastercard and Visa. We accept Shop Pay, Apple Pay and Google Pay. We also accept Bancontact, iDEAL.