All prices at ABBA The Museum web shop inside the European Union are shown with VAT tax. All prices shown outside the European Union are excluding VAT tax. Customers outside of EU are responsible for paying domestic tax and import fees on all products. The minimum order value is SEK 200, EURO 20, USD 20, GBP 20. All transactions are made in your local currency or in SEK.
You will receive an order confirmation to the e-mail address listed on the order. The order number on this confirmation should be indicated with ABBA The Museum at any time you are in correspondence with us, regarding the order in question. firstname.lastname@example.org Our address is POP Story AB, Djurgårdsvägen 68, 115 21 STOCKHOLM, SWEDEN.
At ABBA The Museum we ship orders on a continual basis and in normal circumstances your order within Sweden will be delivered within 5 working days. Orders outside of Sweden can be delivered within 5-8 working days. When your order leaves our warehouse you receive an email with a link to track your order, if you haven’t received the email please check your spam folder. ABBA The Museum cannot take responsibility for delays caused by postal carriers.
You will be able to see the freight charges in your shopping cart at the time of check out and before you confirm your order. Domestic freight charge is SEK 69, non-domestic freight is SEK 169 and Australia & New Zealand SEK 369. Please note that you as a customer are responsible for all customs or any other charges imposed by the country to which the order is shipped. Please check out specific customs or import rules for your country.
Method of payment
You can choose to pay with American Express, Diners Club, Maestro, Visa och Mastercard. Your credit card number and signature codes are handled by SSL – encrypted communication. Card numbers are not stored in our systems.
TAXES AND DUTIES
All orders outside the European Union is shipped on a DDU basis – Delivery Duty Unpaid, which means that the prices displayed at the checkout are excluding all taxes, duties and Swedish VAT. This means that you may be subject to VAT, import duties and/or taxes by your local customs. Unfortunately, we are not able to advise the exact amount on your order since these charges are imposed directly by your local customs and sent directly from the freight company. To obtain the estimate cost of the order we therefore recommend you to contact your local freight company office.
Claims, damages and missing items
We control all goods before shipment, but if your parcel arrives damaged, please contact our customer service with pictures of your damaged item so that we can help you solve the situation as soon as possible.
If something was missing from your order, please reach out to our customer service immediately so we can help you further. We film each order while being handled, so it’s easy to see if an item is missing. Sometimes your order can be shipped in separate parcels, and therefore part of your order can be delivered later.
Returns and exchanges
Domestic buyers, people living within Sweden can return or exchange the purchase within 30 days of receiving the package. Orders made inside the European Union can be returned within 30 days. We offer return and exchange for all international orders purchased within 30 days of receiving the package. Returns or exchanges will only be accepted for unused merchandise with unbroken packaging, including labels, bags and accessories. You will need to contact us before returning any merchandise to obtain a return address. The order number must be included in the returned package. Return shipments are the sole responsibility of the customer. The customer is responsible for all costs, regulations and arrangements. ABBA The Museum cannot refund customs or any other charges added by the country in which the merchandise has been shipped.
Customer information is stored at the time of order placement in our register. ABBA The Museum does not transfer the collected personal data to third parties for purposes other than those relating to the processing of the order or otherwise required by law. If you have accepted to receive our newsletter, your customer information is stored in our register but will not be release outside ABBA The Museum unless otherwise required by law.
You must be 18 years of age to order merchandise from ABBA The Museum web shop. Minors must have permission in writing from a legal guardian or otherwise risk prosecution.
We always try to present the most recent, accurate and reliable information on our website at all times. However, sometimes there might occur some errors, such as typographical ones, incomplete or wrong data or wrong colours. We are always on the hunt for those kinds of errors and correct them as soon as they are discovered. In addition we cannot guarantee that a photograph depicts the product exactly. We always try to describe the products as close to the authentic product as possible but if there are some divergences between the picture of the product and the real product delivered to your home, we apologise for any inconvenience these errors may incur and we reserve the right to amend or update product information at any time, without prior notice. ABBA The Museum reserves the right to refuse or cancel any orders placed on merchandise listed at an incorrect price.
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