Q: How long is the delivery time?
A: In normal circumstances your order within Sweden will be delivered within 3-5 working days. Orders outside of Sweden can be delivered within 5-7 working days.
Q: Can I track my order?
A: When your order is sent from our warehouse you will receive an email with a tracking link. Check your spam folder in case you haven’t received it yet.
Q: I try to place my order but it keeps getting cancelled?
A: You can only order within your country.
A: Your card could be blocked from online purchase, in that case contact your bank and they will help you.
A: Please try different web browsers.
Q: Is sustainability important for ABBA the Museum Webshop?
A: It’s important to know the ecological footprint. We put the environment first in every step of the process; it's not just our t-shirts that are ecological green,our packaging are made of reusable and recyclable material.
Q: Why do I need to pay import fees and tax?
A: Outside of EU all customers need to pay domestic import- and tax fees. Different countries have different rules regarding this, please check your domestic rules and regulations. Import and tax fees is not anything ABBA the Museum is responsible for.
Q: Forgot your promotion code on your order?
A: Email us to cancel you order and make a new order with the promotion code. If 24 hours passed or your order was shipped out, we can't cancel your order. But you can always use your code on your next order (but only once).
Q: What shipping methods do you use?
A: We ship with Post Nord and DHL for domestic orders, DHL and UPS within EU and UPS for all other international orders.
Q: I still haven’t received my ordered, how come?
A: One or more articles on your order can be out of stock and this can lead to a small delay. Please contact customer service (firstname.lastname@example.org) if you haven’t received anything after the delivery period.
Q: What methods of payment do you accept?
A: We accept all major credit cards American Express, Diners Club, Discover, Maestro, Mastercard and Visa. We accept Shop Pay, Apple Pay and Google Pay. We also accept Bancontact, iDEAL.